Last Updated: September 17, 2017
Collection and Use Information
Things You Do and Information You Provide to Us
We collect and store information that identifies you (“Personal Information”) and demographic information with which you voluntarily provide us when you register for an account, sign up for one of our newsletters, participate in a website promotion, contest, or survey, submit a web form, place an order, or otherwise provide information to us. This information may include your name, e-mail address, address, telephone number, date of birth, and language preference.
Information About Payments
If you transact business with us, for example by purchasing our products, we collect information about the transactions. The information we collect includes your payment information, such as your name, telephone number, e-mail address, discount code, billing information, shipping information, and other related information. We may retain limited information in order to respond to fulfillment questions or inquiries, communicate with you about your account, and for other business purposes.
If you contact us via telephone, e-mail, fax, our website, social media, or in any other way, we may retain the communication and the information it contains. This information may be used to respond to your inquiry, to notify you, with your consent, of OXX-related opportunities, for marketing purposes, or for other business purposes. If you do not wish to receive notifications about OXX-related opportunities, or otherwise want to restrict the use of information you provide to us, please unsubscribe from our marketing communications, e-mail us or write to us at the address listed below.
Information From Other Sources
We may receive information about you from other sources such as individuals who purchase products on your behalf, vendors, service providers, and other third-parties. This may include, but is not limited to, information from co-marketing providers, product referrals, or other interactions. We also may combine the information we collect directly from you on our website with publicly available information and records from third-parties in order to enhance our ability to serve you, tailor our content to you, and offer you, with your consent, opportunities that may be of interest to you. If you do not wish to receive these notifications, please unsubscribe from our marketing communications, send us an e-mail or write to us at the address listed below.
Information You Provide About Others
If you make a purchase and request that it be shipped to another person, you confirm and acknowledge that we may collect the name, telephone number, e-mail address, and shipping information of the recipient. We use this information to help facilitate product fulfillment and for other legitimate business purposes.
Information on Public Areas of OXX’s Website
We also may publish your name, voice, likeness, and other Personal Information that is part of your User Content, and we may use the content or any portion of the content for advertising, marketing, publicity, and promotional activities.
Information Collected by Automated Means
We and our third party service providers may use a variety of technologies, such as cookies, web beacons, embedded scripts, and eTags (“Tracking Technologies”), that automatically collect and store certain information whenever you visit or interact with the website, view or click on advertisements, or visit our social media pages. This includes log data that automatically records information about your visit, such as your browser type, operating system, the URL of the page that referred you, the different actions you performed, and the IP address you used to access pages on the website. We use this information to administer the website, analyze trends, provide you with an experience that is relevant to your location based on the IP address (e.g., to direct you to the appropriate shopping cart that services your country), gather information about visitor movements, help diagnose potential problems with our server, investigate actual or potential security incidents, and ensure that the website is working properly. In addition, we may collect information about your browsing behavior, such as the date and time you visit the website, the areas or pages of the website that you visit, the amount of time you spend viewing the website, the number of times you return to the website, and other clickstream data.
We may assign your device one or more cookies to facilitate access to our website and to personalize your online experience. A cookie is a small text file that is stored on a user’s computer or mobile device for record keeping purposes. A flash cookie is similar to a cookie, but it can store more complex data in order to remember settings, preferences, and usage. Cookies can be either session cookies or persistent cookies. We may use both session cookies (which expire once you close your browser) and persistent cookies (which stay on your devices until you delete them) to: (1) allow you to use the website without having to re-enter your user name and password; (2) enhance or personalize your website usage and shopping experience; (3) monitor website usage; (4) manage the website; and (5) improve the website and our products and services. These cookies may be delivered by us or by third parties.
We also may use web beacons on the website, in our e-mails and in our advertisements on other websites. Web beacons are tiny graphic images that are used to collect information about your website visit, such as the pages you view and the features you use, as well as information about whether you open and/or act upon one of our e-mails or advertisements. We may also collect the URL of the website you visited immediately before coming to the website. Web beacons help us analyze our website visitors’ behavior and measure the effectiveness of the website and our advertising. We may combine the non-Personal Information we collect through cookies and web beacons with other information we have collected from you. We also may work with service providers that help us track, collect and analyze this information.
Do Not Track
Some browsers have a “Do Not Track” feature that lets you tell websites that you do not want to have your online activities tracked. These features are not yet uniform, and our website currently is not capable of honoring or responding to those signals.
Disclosure of Information
We employ other companies and individuals to perform functions on our behalf. Examples include, but are not limited to, fulfilling orders, delivering packages, obtaining user feedback, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links, processing credit card payments, and providing customer service. They have access to Personal Information needed to perform their functions, but may not use it for other purposes.
In addition, we may disclose information collected from and about you as follows: (1) you expressly request or authorize us to do so; (2) we believe the information is needed to comply with the law (for example, to comply with a search warrant, subpoena or court order), respond to a government request, enforce an agreement we have with you, or to protect our rights, property or safety, or the rights, property or safety of our employees or others; (3) the information is provided to our agents, third parties or service providers who perform functions on our behalf; (4) to address emergencies or acts of God; (5) in anticipation of and in the course of an actual or potential sale, reorganization, consolidation, merger, or amalgamation of all or part of our business or operations in which case your information may be provided to the purchaser or resulting entity; or (6) to address disputes, claims, or to persons holding a legal or beneficial interest. We may share aggregate, non-personally identifiable information about website users with third parties.
We are committed to taking reasonable efforts to secure the information we collect, and we use a variety of security technologies and procedures to help protect against unauthorized access to, or alteration, disclosure, or destruction of, data. We restrict access to Personal Information to certain individuals and organizations that may need to know the information in order to provide our services. We are committed to taking appropriate disciplinary measures to enforce our employees’ privacy responsibilities. If your password is compromised, please click here at once.
Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. Accordingly, and despite our efforts, we cannot guarantee or warrant the security of any information you transmit to us, or to or from our online products or services.
Your California Privacy Rights
California law permits our customers who are California residents to request certain information about our disclosure of Personal Information to third parties for their direct marketing purposes during the preceding calendar year. This request is free and may be made once a year. To make such a request, please write to us at the following address:
201 Monroe Ave NW #500, Grand Rapids, MI 49503
Website Not Intended for Children
The website is not intended for use by, or targeted at, children under 13, and we do not knowingly or intentionally collect information about children under 13. If we become aware that we have unknowingly collected personally identifiable information from a child under the age of 13, we will make reasonable efforts to delete such information from our records. We may provide links to third party websites that do permit children under the age of 13 to register for use of their websites. In such instances, the third party websites are responsible for ensuring that their websites comply with applicable laws, regulations, and rules.
Visiting our Website From Outside the United States
Third Party or Linked Websites
You may unsubscribe from our marketing communications by clicking on the “unsubscribe” link located on the bottom of our e-mails or by contacting us at the address listed below.
We retain Personal Information only as is necessary for the purpose for which the data was collected. We also keep information as otherwise required by law.
How to Access, Change, or Delete Your Personal Information
You can update, correct, or delete your Personal Information, or remove it from our system by making a request to us at the contact information provided below. Requests typically receive a response within thirty (30) days. If the request cannot be resolved provided within that time frame, we will provide the requesting party with an estimated date by which the information will be provided. If for some reason access is denied, we will provide an explanation of why access has been denied.