Troubleshooting For The COFFEEBOXX™

If you’re having trouble with any functionality of your COFFEEBOXX you’ve come to the right place. Scroll through the sections below to find your issue and follow the steps to resolve the problem.

Pulling your hair out? Quit it.

We don’t want you losing any more hair than you have to. If you’re having trouble with your COFFEEBOXX, drop us a line at info@oxx.com. Give us your name, what’s going on with your unit, and your contact information. We’ll follow-up with you and save you the hassle.

  1. The machine does not turn on.
  2. The brewing cycle won’t start.
  3. Machine alert status.
  4. Longer than normal brewing time – Descaling the machine.
  5. The brewing cycle starts, but coffee/water flow is inconsistent.
  6. Coffee tastes weak.
  7. The descale indicator is on.
  8. Coffee splashes in the cup.
  9. The coffee tastes bad.

1. The machine does not turn on.

  • Make sure the Power Cord is plugged in securely.
  • Make sure the outlet has power.

2. The brewing cycle won’t start.

  • Check that the machine is turned on and has power.
  • Make sure the Brewing Compartment door is closed completely.
diagram-of-panel-operations

3. Machine alert status.

The Machine Alert Status will let you know there is an error with the water supply. The 3 red indicators will begin flashing

  • Make sure the Water Tank Compartment door is closed completely.
  • Make sure there are no obstructions inside the Water Tank Compartment preventing the Water Tank from seating completely.
  • Check that the Water Filter Cap and Water Tank Cap are seated completely on the Water Tank.
  • Check that the Water Filter is free from clogs. Clear the metal mesh in the filter holder.
  • Clean the Water Filter Cap connection.
  • Check that the Water Filter Cap and Water Filter Holder are tightly connected.

4. Longer than normal brewing time.

Descale the machine by following these steps.

To Descale:

  1. Remove the Water Filter and fill the Water Tank with 1 liter of descaling agent or undiluted white vinegar. If using descaling agent, refer to its instructions for descaling steps.
  2. Place the Water Tank back in the machine.
  3. Place a large coffee cup (8 oz. minimum) toward the back of the Drip Tray.
  4. Make sure the Brew Button is lit and there is no pod in the Brewing Compartment.
  5. Press the 8 oz. Cup Button to run a descaling cycle. Discard the liquid when finished.
  6. Run additional descaling cycles until the Water Tank is empty. Allow the machine to sit for 1 hour.
  7. Empty the Water Tank and rinse thoroughly with warm water. Fill with fresh water.
  8. Run 5 brewing cycles without a pod to flush the system. If you notice a residual taste, perform additional brewing cycles.
  9. If the Hot Water dispenser is used frequently, then press the Hot Water Button and repeat steps 1-8.
  10. Replace the Water Filter. Your machine is now ready to use again.

5. The brewing cycle starts, but coffee/water flow is inconstant.

  • Make sure the Pod Holder is seated completely.
  • Inspect the Pod Holder for obstructions, use a toothpick to dislodge any foreign objects.
  • Make sure the Water Tank Compartment door is closed completely.
  • Make sure there are no obstructions inside the Water Tank Compartment preventing the Water Tank from seating completely.
  • Check that the Water Filter Cap and Water Tank Cap are seated completely on the Water Tank.
  • Check that the Water Filter is free from clogs. Clear the metal mesh in the filter holder.
  • Clean the Water Filter Cap connection.
  • Check that the Water Filter Cap and Water Filter Holder are tightly connected.

6. The coffee tastes weak.

  • Select a smaller cup size to brew stronger coffee.

7. The descale indicator Is on.

  • Follow the Descaling instructions above and reset the Descaling indicator.

8. Coffee splashes in the cup.

  • Use a taller cup or thermos to prevent splashing.

9. The coffee tastes bad.

  • The coffee tastes bad.
  • Check that the coffee is fresh.
  • Flush the brewing system.
  • Clean the Water Tank and fill with fresh water.
  • Consider using bottled or filtered water.
  • Clean the Pod Holder.